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Title
Text copied to clipboard!Airline Ticket Sales Agent
Description
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We are looking for an Airline Ticket Sales Agent to join our dynamic travel services team. As an Airline Ticket Sales Agent, you will be responsible for assisting customers with booking airline tickets, providing travel information, and ensuring a smooth and efficient ticketing process. This role requires excellent communication skills, attention to detail, and a passion for delivering outstanding customer service.
In this position, you will interact with customers via phone, email, and in person to help them plan and purchase their air travel. You will use various reservation systems and platforms to check flight availability, calculate fares, and issue tickets. You will also handle changes, cancellations, and rebookings, ensuring that all transactions comply with airline policies and procedures.
The ideal candidate will have prior experience in the travel or airline industry, strong problem-solving abilities, and the ability to work in a fast-paced environment. Familiarity with global distribution systems (GDS) such as Amadeus, Sabre, or Galileo is highly desirable. You should be comfortable working flexible hours, including weekends and holidays, as travel needs can arise at any time.
This is a customer-facing role that requires professionalism, patience, and a friendly demeanor. You will be expected to stay up to date with airline regulations, travel restrictions, and visa requirements to provide accurate information to clients. Additionally, you may be responsible for upselling travel insurance, seat upgrades, and other ancillary services.
If you are passionate about travel and enjoy helping people plan their journeys, we encourage you to apply for this exciting opportunity to grow your career in the travel industry.
Responsibilities
Text copied to clipboard!- Assist customers with booking airline tickets and travel arrangements
- Provide accurate information on flight schedules, fares, and travel policies
- Use reservation systems to issue, reissue, and cancel tickets
- Handle customer inquiries and resolve travel-related issues
- Stay informed about airline regulations and travel restrictions
- Upsell additional services such as insurance and seat upgrades
- Maintain accurate records of transactions and customer interactions
- Collaborate with team members to ensure high-quality service
- Manage last-minute changes and emergency travel requests
- Ensure compliance with company and airline procedures
Requirements
Text copied to clipboard!- High school diploma or equivalent; additional education in travel or tourism is a plus
- Previous experience in airline ticketing or travel agency preferred
- Proficiency in using GDS systems like Amadeus, Sabre, or Galileo
- Strong communication and interpersonal skills
- Excellent problem-solving and multitasking abilities
- Attention to detail and accuracy in data entry
- Ability to work flexible hours, including weekends and holidays
- Customer-focused attitude and professional demeanor
- Basic knowledge of international travel regulations and visa requirements
- Fluency in English; additional languages are an advantage
Potential interview questions
Text copied to clipboard!- Do you have experience using GDS systems such as Amadeus or Sabre?
- Can you describe a time you handled a difficult customer situation?
- Are you comfortable working weekends and holidays?
- What strategies do you use to stay organized during busy travel seasons?
- How do you stay updated on airline policies and travel restrictions?
- Have you ever had to rebook or cancel a ticket under pressure?
- What languages do you speak fluently?
- Why are you interested in working in the travel industry?
- How do you ensure accuracy when entering customer information?
- Are you familiar with upselling travel-related services?
